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Order FAQ 

 

 

Question A: How about the quality of your products?
-Answer A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our products quality.

 

Question B: How long is your products quality warranty?
-Answer B: 
We offer one-year warranty for our products.

As long as there's no man-made problem, usually we can just add some pieces in your next order.

 

Question C: Can you put my brand name (logo) on these products?

-Answer C: Yes, of course. We have 17 years of OEM manufacturing experience.

 

Question D: How much do I need to pay for your OEM service?

-Answer D: No need to pay extra cost for our OEM service when your order quantity up to our OEM MOQ.

 

Question E: Can you put my brand name (logo) on these products when my order quantity less than the OEM MOQ?

-Answer E: Yes, we can. Just need some OEM service cost , the cost is according to your order quantity.

 

Question F: What payment method do you accept?

-Answer F: T/T, L/C, Western Union,Moneygram, Escrow,Credit Card etc., based on the QTY of the order.

 

Question G: What is the lead time of your products? (How long do you need to prepare my goods?)

-Answer G: 1-3 business days for sample order,2-5 days for MOQ order, 10-30 days for mass production orders (based on different quantities).

 

Question H: How will you deliver my goods to me?

-Answer H: We always ship sample order and MOQ order by Express ( Door To Door), such as DHL,UPS,Fedex... to enable our customers get their goods rapidly.

We ship mass order by Air, Sea,Express, according to customer's choice.

 

Question I: How long do I need to wait before my goods arrive?

-Answer I: 5-7 days for air freight, 3-5 days for international express. 20-40 days for sea transportation.

 

Any other questions, welcome to contact with us! Thanks a lot.


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